Effective March 2026 · Last updated March 2026
These Terms of Service (“Terms”) are a legally binding agreement between you (“User”) and VIROMI CORP., a Washington C corporation doing business as PawQueue (“PawQueue,” “Company,” “we,” “us,” or “our”). They govern your access to and use of the PawQueue platform as a pet owner, clinic client, or veterinary clinic staff member.
By accessing or using the platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the platform.
By accessing or using PawQueue in any manner — including visiting the website, creating an account, completing a check-in, signing a digital waiver, or making a payment — you agree to be bound by these Terms.
Your electronic acceptance (clicking “I Agree,” completing a check-in flow, or continued use) constitutes a legally binding agreement equivalent to a handwritten signature under applicable electronic signature laws, including the Washington Uniform Electronic Transactions Act (RCW 1.80) and the federal ESIGN Act.
You must be at least 18 years old to use the platform.
We may update these Terms from time to time. Material changes will be posted with a new “Last Updated” date and, where practicable, communicated via email or SMS. Continued use after changes take effect constitutes acceptance.
PawQueue is a veterinary urgent care queue management platform that enables pet owners to check in online, provide pet and symptom information, sign digital waivers, make deposits, and receive real-time queue notifications via SMS and email.
PawQueue is a technology provider, not a veterinary care provider. Veterinary services are provided solely by the clinic (“Clinic”) and its licensed professionals.
PawQueue does not provide veterinary medical services, advice, diagnosis, or treatment. Your use of the platform does not create a veterinarian-client-patient relationship with PawQueue.
You agree not to:
Completing the check-in process places you in the Clinic’s queue. Your position may be influenced by the severity of your pet’s condition as assessed by the platform’s triage tools and the Clinic’s veterinary professionals.
Checking in does not guarantee that your pet will be seen within any particular timeframe or at all. The Clinic may prioritize patients based on clinical urgency, refuse service, or close the queue at any time.
The platform may use automated triage scoring (PACS — PawQueue Acuity Classification Score) to assist clinics in prioritizing patients based on information you provide.
Triage scores are a queue prioritization tool only. They are not veterinary medical advice, diagnosis, or treatment recommendations. All clinical decisions remain the sole responsibility of the Clinic’s licensed veterinary professionals.
Do not rely on triage scores or queue position as an indicator of your pet’s condition. If your pet is experiencing a life-threatening emergency, seek immediate veterinary care.
The Clinic may require a deposit to secure your queue position. Deposits are applied toward the cost of your visit.
All payments are processed by Elavon, a certified PCI DSS Level 1 payment processor. Your card information is entered directly into Elavon’s secure hosted interface and is never transmitted to or stored by PawQueue. PawQueue does not hold, transmit, or control your funds at any point during a transaction.
Refund policies are established by the Clinic, not PawQueue. Direct refund questions to your Clinic.
The Clinic may require digital waivers as a condition of service. By signing a waiver through the platform, you agree that your electronic signature is legally binding under applicable law, including the Washington Uniform Electronic Transactions Act and the federal ESIGN Act. PawQueue records the signature image, timestamp, IP address, and waiver version for each signed waiver. You are responsible for reading and understanding any waiver before signing.
Your use of the platform is subject to our Privacy Policy, which describes how we collect, use, store, and share your personal information. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to access, delete, and opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact [email protected].
The platform, including all software, design, the PACS triage algorithm, trademarks, logos, documentation, and content, is the exclusive property of PawQueue and is protected by applicable intellectual property laws. You may not use PawQueue’s name, logo, or trademarks without prior written consent.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
PawQueue expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
PAWQUEUE IS NOT A VETERINARY CARE PROVIDER. PAWQUEUE SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY INJURY, DEATH, OR HARM TO ANY ANIMAL, OR FOR ANY CLAIM ARISING FROM VETERINARY CARE, TREATMENT DECISIONS, TRIAGE PRIORITIZATION, OR CLINICAL OUTCOMES.
To the maximum extent permitted by applicable law, PawQueue’s total cumulative liability to you for all claims arising out of or related to these Terms or the platform shall not exceed the total fees you have paid to PawQueue in the twelve (12) months preceding the event giving rise to the claim. PawQueue shall not be liable for any indirect, incidental, special, consequential, or punitive damages, loss of profits, data, or goodwill, regardless of whether such damages were foreseeable.
Before formal dispute resolution, contact us at [email protected] and attempt to resolve the matter informally for at least 30 days.
Unresolved disputes will be settled by binding arbitration under the American Arbitration Association’s Consumer Arbitration Rules in Kitsap County, Washington. Each party shall bear its own costs and attorneys’ fees, unless the arbitrator awards costs to the prevailing party.
CLASS ACTION WAIVER: You and PawQueue agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class or representative action. BY AGREEING TO ARBITRATION, YOU WAIVE YOUR RIGHT TO A JURY TRIAL.
Either party may seek injunctive or equitable relief in court for claims involving intellectual property infringement, unauthorized access to confidential information, or matters requiring immediate intervention to prevent irreparable harm.
These Terms are governed by the laws of the State of Washington, without regard to its conflict of laws principles.
You may stop using the platform at any time. Request account deletion at [email protected]. PawQueue may suspend or terminate your access for violation of these Terms, violation of the Acceptable Use Policy, or any other reason. Upon termination, your right to access the platform ceases immediately.
PawQueue shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including natural disasters, acts of government, pandemics, internet outages, cloud infrastructure failures, DNS outages, or third-party service failures.
If any provision is held invalid, the remaining provisions continue in full force. The failure to enforce any right shall not constitute a waiver of that right. These Terms, the Privacy Policy, and any digital waivers constitute the entire agreement between you and PawQueue. You may not assign your rights under these Terms without our prior written consent.
VIROMI CORP. DBA PawQueue
VIROMI CORP. DBA PawQueue · Last updated March 2026