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Veterinary urgent care, reimagined

The wait is overfor urgent pet care

PawQueue replaces the chaotic whiteboard with a real-time digital queue. Pet owners check in from their phone, watch their place in line live, and get notified the moment the vet is ready.

Get StartedSee how it works
Bella checked in — PACS 3.
Position 4 of 5 · ~28m wait
9:41
Bella
Queue Position
#4
Estimated wait: ~28 min
Checked in at 2:14 PM
Pets are seen in order of medical severity, not arrival. Your position may change.
Pets
Check In
Queue

Queue Dashboard

One screen runs the whole waiting room.

Patients ordered by severity, not arrival. Status, payment, and waiver state live next to every name. Lock the queue with one click when you’re at capacity.

app.pawqueue.com/dashboard
PawQueue queue dashboard showing patients ordered by severity

How It Works

One visit, start to finish.

From the QR code on the door to “come on back” — no app download required.

01

Check in from the phone

Scan the QR code on the door, pick your pet, done. New clients can register in about two minutes.

9:41
Check In
1
Select Pet
2
Symptoms
3
Waiver
Which pet needs care?
Select the pet you are bringing in today.
Are you a new or existing client?
New Client
Existing Client
Select the pet you are checking in
BellaDog · Golden Retriever
Pets
Check In
Queue

02

Symptoms in, urgency out

Describe what's wrong and answer quick health questions. Smart triage scores urgency so the sickest pets are seen first.

9:41
Check In
Select Pet
2
Symptoms
3
Waiver
Describe the symptoms
This helps us assess acuity and prioritize care.
Describing symptoms for Bella
What is the main problem? *
Shaking her head and scratching at her right ear since this morning…
Symptom categories *
EarEyeTrauma / InjuryPain (Unknown)
When did it start? *
Within hours
How severe? *
Moderate
Conscious and alert?
Breathing normally?
Actively bleeding?
Pets
Check In
Queue

03

Waiver and deposit before they sit down

E-sign the consent form and put down a refundable deposit in the same flow — filed with the visit automatically.

9:41
Visit Deposit
Refundable. Applied to today’s visit.
EXAM DEPOSIT — BELLA
$75.00
Fully applied to today’s visit
Card number
4242 4242 4242 4242
Expiry
04 / 29
CVC
•••
Processed securely by our payment provider. Card details never touch PawQueue servers.
Pets
Check In
Queue

04

Watch the queue move

Your place in line, live on your phone and the waiting-room TV. Grab a coffee — you'll know when to head back.

9:41
Bella
Queue Position
#3
Estimated wait: ~22 min
Checked in at 2:14 PM
Pets are seen in order of medical severity, not arrival. Your position may change.
Pets
Check In
Queue

05

Called in the moment it's your turn

SMS, email, and push fire together — the app goes green and the front desk knows you're coming.

9:41
2:36
Tuesday, Oct 28
PAWQUEUEnow
Bella moved up — now #2
One patient ahead. Estimated wait: ~8 minutes.
PAWQUEUE · MESSAGES2m ago
Bella is up next — please head in
The team is ready. Please come to the front desk.
MAIL · PAWQUEUE8m ago
Your visit summary & receipt
Thanks for visiting today. Attached: invoice, notes…
Swipe up to open

Built for Urgent Care

Six things PawQueue does differently.

01 / Severity-based queue
The sickest pet goes next — automatically.
PACS scoring (1–5) reorders the queue in real time. No manual bumping, no angry clients when a critical case arrives.
1Rocky
2Milo
3Bella
3Ranger
4Nutmeg
02 / Smart triage
Symptoms to PACS score in under a minute.
Owners describe what's wrong in plain language and answer quick health questions. PawQueue scores urgency instantly — staff confirm or override with one click.
Triage

“Shaking head, scratching right ear — started this morning.”

Suggested
PACS 3Ear concern — moderate
03 / Deposits up front
Collect deposits at check-in, not at checkout.
A refundable hold during check-in, applied to the visit automatically. Integrated card deposits — no card reader, no chased invoices.
EXAM DEPOSIT
$75.00
Refundable · Applied to visit
Paid · $75.00 — 10:04 AM
04 / Waiver & consent
Signed on their phone, filed automatically.
Stop chasing clipboards. Consent forms are e-signed during check-in and stored with the visit.
Remain on premises
Seen by severity
Authorize treatment
05 / Real-time updates
Every position change, broadcast instantly.
SMS, email, and push updates when their position changes and when it's their turn. Zero staff effort.
PAWQUEUEnow
Bella moved up — now #2
One patient ahead. ~8 min.
PAWQUEUE2m
Bella is up next
Please head in.
06 / Waiting room TV
Progress everyone can see.
Put the live queue on any TV in the waiting room. Owners watch it move without asking the front desk.
Up Next
1Bella
2Ranger
3Nutmeg

Waiting Room TV

A big board that calms the room.

Open the TV view in any browser and cast it to the waiting-room screen. Real-time reorders, zero staff effort.

Runs in any browserReal-timeNo extra hardware
Poulsbo Marina VetLIVE
Now Seeing
Lasso with Amanda G.
Up Next
1Rangerwith Chris B.
2Nutmegwith Priya S.
3Bellawith Kiera M.
4Biscuitwith Sam T.

For Your Clinic

Run a calmer, more efficient practice

PawQueue takes the chaos out of urgent care. Your staff spends less time on the phone and more time delivering outstanding patient care.

Real-time queue visibility cuts walk-outs and phone-tag

Owners check in and track status themselves — your front desk breathes

Automatic triage so your team focuses on care, not paperwork

Customizable branding — your logo, your colors

Secure data practices to keep client records safe

Queue history and wait-time insights for every visit

Get Started

Get Started with PawQueue

Tell us about your clinic and we’ll have you up and running in no time. No commitment required.

Ready to transform your urgent care experience?

Faster, calmer, more compassionate urgent care starts here.

Get StartedFind a Clinic Near You